Refund and Cancellation Policy
Effective date: 21 October 2026. Version: 2026-10-21.
Ask for help before reordering
Email contact@smmpaneldesk.com with your account email, order or transaction ID, the problem and the resolution you request. Do not include your password, OTP or card security code. Keep your receipt and a copy of the request. SMM Panel Desk is operated by TECHTENSTEIN SERVICES PRIVATE LIMITED.
Business address: Techtenstein Services Private Limited, K.B Layout, Tirupati, Andhra Pradesh 517501, India.
Cancellation
Use the cancellation option when the selected service supports it, or contact support. A request is not confirmation of cancellation. A supplier may already have started delivery and may not be able to stop it. Do not place a replacement order until the existing order's position is clear. Mandatory rights under applicable law are not excluded.
Failed or partial orders
When verified supplier evidence confirms a canceled, failed or partially delivered order, the system may reconcile the undelivered portion to your internal service balance. The amount is calculated from the recorded order charge and validated fulfilment information, rather than an unverified screenshot alone. Contact support if the adjustment does not match the order. An internal balance adjustment is not a payment-method refund.
Duplicate, unsuccessful or disputed payments
If your bank shows a debit but your service balance was not credited, send the transaction reference to support. Do not repeatedly pay to retry the same issue. We check gateway records and the balance ledger before making an adjustment so the same payment is not credited twice. Your bank may show a temporary authorization separately from a completed payment.
Refund to the original payment method
Requests concerning duplicate payments, payment errors, unused balances or other refund grounds are reviewed by support against transaction records, service delivery and applicable consumer rights. There is no automatic withdrawal feature or universal cash-refund promise. Where a payment-method refund is approved or legally required, we will confirm its amount, currency and processing route to you. We will initiate approved refunds to the original payment method within 7 business days of approval. Business days mean Monday to Friday, excluding public holidays in Andhra Pradesh, India. Bank or payment-provider posting time is separate from our initiation deadline; a fixed arrival deadline is not promised. We will share the refund reference when available and investigate processing failures. Any shorter deadline required by law takes priority. This policy does not replace or restrict statutory remedies.
Grievance Team and response times
Email contact@smmpaneldesk.com with the subject "Refund grievance". We will acknowledge complaints within 48 hours of receipt and resolve them within one month of receipt. We will communicate our decision and reasons by email. Resolution does not guarantee approval of every refund request, and does not remove your applicable consumer rights.
Refill and delivery claims
Refill is available only where the service listing offers it and within its stated conditions. It is not a cash refund or a guarantee against future platform removals. Supplier start-time and speed claims are estimates unless explicitly agreed otherwise. Report non-delivery or a material mismatch with the purchased description to support for investigation.